Appliance Guys, Inc. Sees Big Potential in Marcone Locker Program
Appliance Guys, Inc. recently began using the Marcone Locker program at the new Vancouver, Washington Regional Distribution Center – and already, they see tremendous value in the service. Although the company has only utilized the locker system a handful of times since learning about the program, the team anticipates making it a regular part of [...]
Turning DIY Parts Requests into Profit
Perhaps a dozen times each week, customers call Knie Appliance in Sterling, Illinois to buy a part for a DIY job. The company, which doesn’t sell direct to the public, wants to be helpful but simply doesn’t have office staff with enough expertise to help customers find what they’re looking for. Five years ago, however, [...]
Christiaan McPherson, Shelton’s Quality Service Operations Manager,
Unlocking Faster Repairs and Higher Efficiency Through Marcone’s SSB Solution When Tulsa-based Shelton’s Quality Service lost their local parts distributor, the company suddenly found itself dealing with parts delays that slowed their technicians and frustrated their customers. It was clear they needed a reliable replacement – and fast. That solution arrived through Marcone’s SSB (Store [...]
Paul Martin, Crossroads Supply
Every time Marcone Servicers Association made a stop near his Missouri shop, Paul Martin made a point of having technicians attend and sharpen their skills. But when his territory manager mentioned going to Las Vegas for a full MSA convention, Paul wasn’t so sure. In the end, Paul and an employee from Lake St. Louis-based [...]
Ray Kufel, Kenwhirl Appliance
It’s been nearly 50 years since Ray Kufel first began repairing Detroit-area refrigerators, ranges and more. He’s learned a lot about both appliance repair and business throughout the decades. He credits proactive training with part of his company’s success – and is quick to point out Marcone Service Association’s role in that. “We have been [...]
Nate Stemen, A to Z Service President
A to Z Service President Nate Stemen knew there had to be a smarter way to stock repair parts. It was inefficient to have servicers run to the local supply house all the time. But it also was expensive to keep an inventory of parts on hand – especially if he didn’t end up using [...]
