Christiaan McPherson, Shelton’s Quality Service Operations Manager,

Unlocking Faster Repairs and Higher Efficiency Through Marcone’s SSB Solution

When Tulsa-based Shelton’s Quality Service lost their local parts distributor, the company suddenly found itself dealing with parts delays that slowed their technicians and frustrated their customers.

It was clear they needed a reliable replacement – and fast.

That solution arrived through Marcone’s SSB (Store Stocking Branch) program, which essentially made the service company its own distributor – without any of the overhead cost or inventory headaches.

The transition to the SSB system was remarkably smooth and efficient. Marcone’s team handled the full warehouse setup in just half a day and trained the staff in less than an hour. A change that could have been a logistical hurdle became one of the easiest operational upgrades the company had ever undertaken.

With the new system in place, Shelton’s Quality Service’s in‑house warehouse was stocked with their most frequently used parts. Everything was organized according to Marcone’s efficient layout. Billing was automated, unused parts could be returned directly into inventory for credit and weekly shipments kept their shelves consistently replenished.

Very quickly, the operational impact became clear: Job completion times improved, technician productivity increased, revenue rose and customers experienced faster service. The constant friction points that once plagued their workflow were essentially eliminated by having the right inventory on hand when it was needed most.

After just one month, the improvements were strong enough that Shelton’s Quality Service began planning to expand their inventory from roughly 300 to 500 units, with plans of increasing all the way to 1,000 units within the year.

Just a short time after the chaos of losing their distributor, Shelton’s business is in a very different place. Marcone’s SSB program not only met their needs, it exceeded every expectation.