A to Z Service President Nate Stemen knew there had to be a smarter way to stock repair parts.
It was inefficient to have servicers run to the local supply house all the time. But it also was expensive to keep an inventory of parts on hand – especially if he didn’t end up using it.
That’s why the idea of becoming a Marcone Self-Servicing Branch was so appealing. He now keeps a stock of his most-used parts on-site and on consignment – cutting downtime, speeding installations and boosting profitability.
The best part? He only pays for what he uses.
The change has allowed A to Z servicers to diagnose and repair an appliance in the same visit, improving not only operational efficiency but making customers happy with a faster and easier repair process.
“This allows us to pre-identify more jobs so we can get more completes, more quickly,” Nate said. “There have been multiple occasions where the tech was able to run to the SSB and get the customer complete on the same day.”
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This allows us to pre-identify more jobs so we can get more completes, more quickly. There have been multiple occasions where the tech was able to run to the SSB and get the customer complete on the same day.
Nate StemenPresident - A to Z Service
