Appliance Guys, Inc. recently began using the Marcone Locker program at the new Vancouver, Washington Regional Distribution Center – and already, they see tremendous value in the service.
Although the company has only utilized the locker system a handful of times since learning about the program, the team anticipates making it a regular part of their operations moving forward. With 24/7 secure access to pick up and return parts through their own dedicated locker, Appliance Guys can access critical inventory on their schedule, not during traditional business hours.
For President Glenn Burk, the biggest advantage is the ability to keep technicians moving and help customers get back up and running faster.
“In the instances where we need to get a part after hours, we’re able to go use that will-call access to get what we need so we can have it first thing in the morning the following day,” said Burk.
That flexibility can make a significant difference when serving customers. Instead of waiting for a parts counter to open, technicians can retrieve needed components overnight and arrive prepared for their first appointments of the day. The result is greater efficiency, more completed repairs and the potential for more first-time fixes.
While Appliance Guys is still in the early stages of using the locker program, Burk believes the upside is substantial.
With secure 24/7 pickup and returns, convenient ordering through MyMarcone and access whenever a part is needed, the Marcone Locker program helps service companies like Appliance Guys keep their technicians productive and their customers satisfied.
