Yes. Emails from Avalara are official and sent on mSupply’s behalf. They will reference your account and explain how to update your tax‑exemption certificate.
Frequently Asked Questions
Are these emails legitimate?
I already submitted a certificate. Why did I get this email?
This often happens when a certificate has an expiration date or requires renewal. Contact mSupply Customer Service at (800) 957-9973 to verify your status.
Is my information secure?
Yes. Avalara uses secure, industry‑standard technology to collect and manage tax‑exemption certificates.
What do I need to do?
If your certificate is expired or expiring soon, please upload an updated tax‑exemption certificate using the secure link in the email. If your documentation is current, no action is needed.
What happens if I don’t update my certificate?
An expired tax‑exemption certificate might affect how tax is applied to future purchases. Keeping your certificate up to date helps ensure correct tax handling.
Who can I contact with questions?
You can reach mSupply Customer Service at (800) 957-9973, or reply directly to the Avalara notification.
Why am I receiving emails from Avalara?
mSupply has partnered with Avalara, a trusted compliance service, to help keep customer tax‑exemption certificates up to date. Avalara sends automated reminders when certificates are expired or nearing expiration.
Why am I receiving emails from Avalara?
mSupply has partnered with Avalara, a trusted compliance service, to help keep customer tax‑exemption certificates up to date. Avalara sends automated reminders when certificates are expired or nearing expiration.
