Marcone’s difference-making partnership with Bruviti, the leading provider of AI-driven predictive and triage service technology, allows us to offer leading-edge triage solutions for the home segment. It brings to our customers a new standard of excellence for appliance parts troubleshooting, product information and ordering convenience, while ensuring that homeowner satisfaction is paramount.
This partnership combines Bruviti’s natural language processing algorithms and parts prediction models with Marcone’s best-in-class proprietary technology and nationwide distribution network. Working together allows Marcone and Bruviti to provide world-class troubleshooting solutions to call center agents, service technicians, administrators and homeowners nationwide so they can better serve their customers through Marcone’s breadth of inventory, next-day shipping capabilities and unparalleled parts knowledge.
Customers benefit from faster call resolution, fewer truck rolls, optimized inventory management and an excellent omnichannel customer experience.
The investment demonstrates our deep commitment to become the industry leader for building and service professionals by providing unparalleled access to quality brands, available parts and equipment, along with timely distribution.
My Parts Center
We all know that often consumers like to DIY some of their appliance repairs. Increase your revenue by referring them to Marcone for their fix-it-yourself parts. Hundreds of service companies across the United States are already experiencing the benefits of Marcone’s My Parts Center program. Here’s how it works:
- Marcone supplies you with an exclusive toll-free number and 500 custom stickers to place on your company’s business cards or other marketing materials. These stickers give you the fast start to see results.
- When customers call your new toll-free number, Marcone’s customer service agents will help them get the DIY parts that they need.
- We answer your customer’s questions, take care of the shipping, handle the billing and process the returns so you don’t have to – all while you earn 15% of all net revenues!
There’s no contract, inventory or investment. Your $149 start-up fee includes your toll-free number and business card stickers. Plus, if you sell $1,000 in My Parts Center parts your first year, you’ll receive your $149 start-up fee back!
Communications Center Solutions
Let us help you ON CALL, ONLINE AND ON DEMAND. Our friendly, results-driven UCC answer team is here for customers, seven days a week. Get us live and online for your company in 48 hours.
Marcone has partnered with Service Works to help you streamline your business and deliver a seamless customer experience. Service Works’ cloud-based platform makes it possible to automate many business processes, including dispatch, scheduling, customer management, real-time tracking and accounting. The simplified systems help reduce paperwork and allow owners to run their business from anywhere.